FAQ

We are always excited to hear from our valued customers and friends of Effentii.  This FAQ should provide you all the answers to the commonly asked questions about Effentii, though should you still have questions, please feel free to get in touch with us here.

Returns & Exchanges

Here are some details and answers to common questions asked regarding Returns and Exchanges at Effentii.

Though we are certain you will love your products from Effentii, sometimes things just aren't right.  So, for that reason, we are excited to offer a no-hassle return policy, and do our best to ensure our customers feel confident with their purchases, knowing they are covered should something not work out.  You can check out our full returns policy here

We try to provide you with the best service and products possible, though we know that sometimes things go wrong.  We provide a no-hassle 14 day returns policy, should you want to make a change to your order, or return your products.  You can review our complete returns policy here.

Shipping & Delivery

Have some questions about our Shipping and Delivery options with Effentii?  Here are some common questions and answers to assist you with any queries you may have.

We want our customers to always be satisfied, and we do our best to ensure you are happy with your purchase.  If you do wish to return or exchange a product, please initiate a return request with our Customer Service Team, by logging into your Effentii Account (or you can create one), or by using our Contact Form, or by emailing our support team directly at info@effentii.com.

Please ensure your products are unused, and in the original packaging.  Our customer service team will provide you with the pickup details and other information required for your returns.

**UPDATE: Please note, due to COVID-19 mitigation efforts, shipments may be delayed.  All of our shipping partners are working hard to ensure your packages are delivered as quickly as possible, but during this period, please be aware that slight delays are possible.

Our shipping and delivery partners work hard to ensure your products are delivered as efficiently and quickly as possible.  Depending on your location, shipping times will vary.  If you have chosen Free or Standard shipping, the processing time for your order is normally between 2-4 days, and shipping times are generally between 14-28 days, though is often much quicker.

If you have chosen the Priority or Premium shipping options, processing time is between 2-4 days, and delivery is normally handled within 7-10 days.  These timings will vary depending on your global location, and circumstances related to customs and import. 

Effentii is not responsible for any customs fees, or additional charges levied by your import/customs authorities.

If you have any questions about your order, please contact our Customer Service Team with your Order Number and details - you can do this  by logging into your Effentii Account (you can create one), or by using our Contact Form, or by emailing our support team directly at info@effentii.com.